We understand that inviting a service technician into your home can be daunting. You want to know you and your family will be safe.
At Northwest Plumbing Heating & AC, we are dedicated to hiring only the best employees in the industry. Our trained technicians have all undergone extensive background checks and drug screens. They will wear company uniforms and carry identification because we want them to be recognizable to you. Don’t just take our word for it. Visit ReviewBuzz to read what our customers have to say!
Meet your Northwest technician prior to their arrival at your home
Alex has been working in the HVAC industry since 2011. He graduated from Kirkwood Community College with an Associate in Science with HVAC emphasis. He also has his EPA Certification. Alex grew up in Andrew, Iowa and graduated from Andrew Community High School. When he's not at work, you'll most likely find him spending time outdoors. His outdoor hobbies include kayaking, hiking, hunting and fishing. He is also a huge dog lover and loves his free time with them.
Brock is the Residential Service division foreman plumber and has been with Northwest Plumbing Heating & AC since 1994.
He is licensed for plumbing and backflow protection in Iowa and Illinois and regularly participates in continuing education classes.
Brock is an active member of St. Paul the Apostle Catholic Church. He serves on the Building & Grounds parish council and is a regular participant in church activities.
He is married with 3 children. Outside of work, Brock enjoys camping, golf (the sport he “loves to hate”) and spending time with his kids and family.
Dallas served 8 years in the active-duty Navy and recently began his career in the HVAC industry. During his transition, he learned his love for the trade. He then began attending the HVAC School of Retail Ready Career Center in Garland, TX. This is where he learned the trade of restoring heat and warmth to the community during the cold months. Dallas grew up in Moline and graduated from Kaplan University. He strives to give all of his customers the full service experience on every visit: fast, friendly and accurate service. While he does care about the equipment, he truly cares about the customer satisfaction on every call.
Jake has been working in the plumbing industry since 2013. He grew up in both Iowa and Illinois and graduated from Blackhawk College. Jake is married with 3 wonderful children. When he's not working, he loves to travel and express his adventurous side.
Jeff has been working in the HVAC industry since 2004. He graduated from Scott Community College with an Associates. Jeff grew up in Bettendorf, Iowa and graduated from Bettendorf High School. In his free time, he enjoys spending time outdoors, likely hunting or fishing. Some of his other hobbies include carpentry and woodworking. Jeff also spends his free time working on and admiring classic cars.
Jeni has been working in the HVAC industry since 2008. She graduated from Local 25 with Pipefitter and Service Certifications. Jeni grew up in Long Grove, IA & graduated from North Scott high school. In addition, she received her Associates in Pipe Trades from Blackhawk College.
Jeni and her husband have 2 kids, 1 son (age 6) and 1 daughter (age 15). They raise chickens, turkeys, and ducks for eggs & meat. Their family also milks cows and raise registered Ayrshire & Holstein Heifers. In her time outside of work and home, Jeni is a 4H Leader & teaches religious education at her church.
Joe has been working in the Plumbing industry since 1997. He is our drain expert, specializing in sewer lateral line location and camera inspection. Joe grew up in Moline and graduated from Moline High School. When he's not working, he enjoys working on vintage shortwave radios and songwriting. He also spends his free time with his adorable Jack Russell.
Mike has been working in the HVAC industry since 1993. He graduated from Local 91 with a Journeyman certificate. He also holds a universal technicians refrigeration certification. Mike grew up in Davenport Iowa and graduated from Davenport North High School.
When Mike first entered this industry, he was trained as an installer and sheet metal worker. Shortly after that he became intrigued with the technology and inner workings of the equipment. This led him to want to learn more about the service side of the job. He takes pride in the work that he does and tries to treat every job as if it was his own house.
Outside of work, Mike enjoys keeping aquariums, both fresh and saltwater. You can often find him on his down time spending time with his wife and two daughters listening to music, camping, fishing, and gardening. An important note about Mike is that he is a dog guy! With two golden retrievers and a Pomeranian at his home, you can bet he wouldn't have a problem if there's a dog in your home.
Ryan has been working in the HVAC industry since 2011. He grew up in Knoxville, IL with his 2 sisters and 1 brother before graduating from Knoxville High School. His parents have been married for 45 years and still live on the family farm. When he's not at work, he is helping out on the farm or spending time with his 3 amazing daughters - Alyssa, Alexandra & Megan.
Tim started working in the HVAC industry in 2003 and has been actively working in the field ever since. He has his Associates Degree in HVAC from Scott Community College, and is a graduate of the apprenticeship program.
Because the industry is constantly changing he takes a lot of continuing education classes to “keep up”. He has certifications from many manufacturers, is NATE Certified and specializes in residential and commercial heating and air conditioning.
Tim grew up in the Quad Cities and graduated from Durant High School. He currently lives in Davenport with his wife of eight years and young sons who keep them very busy. When he does not have his “customer comfort tools” or a kid in his hands you might find him hanging onto a fishing pole, a golf club or a set of drum sticks.
Wes as been working in the HVAC industry since 2013. He grew up in Moline, Illinois and graduated from Moline High School. When he's not at work, he's spending his time with his 3 wonderful children. Wes is very passionate about youth sports and character development. In his additional free time, he loves to fish. His family is from Chicago and Arkansas.
Zach grew up in Port Byron, IL and graduated from Riverdale High School. Zach has one younger brother who is going to be a freshman and he really enjoys watching him play football and basketball. Zach is also actively involved in organizing tournaments.
Zach was raised around motor sports and started racing when he was nine years old. During the summer you can find him on the river wake boarding, or at the track. He tries to make it to as many Iowa games that he can (Go Hawks!) and really enjoys traveling and spending time in Colorado and Missouri.
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Founded in 1923, Northwest Plumbing, Heating & AC has become one of the most trusted residential plumbing, heating and cooling providers in the Quad City area and surrounding communities (click for service area).